US Mortgages

PLEASE READ! Do your research on this company, check public records on US Mortgages and Jordan West ******** ***************** Also, check public records on the owner, *****************************. Decide for yourself, but we are now in a legal battle over lost ******* money. I am simply trying to help my fellow Coloradans avoid the same headache we have experienced with this company. Companies pay for reviews, that's no secret. Amazon has been fined, Target has been warned, Apple has been warned by the **** Please do your due diligence before selecting this firm to represent you. Simply visit their location and due your homework 1st. There are many other trustworthy and reputable brokers out there! We are now heading to court trying to recover our $5,000 ******* money lost because US Mortgages told us and our realtor they would close our loan. A payment reporting error wasn't the only issue here. The lack of communication, lack of direction/guidance, misrepresentations, negligence, failure of fiduciary duty are the issues. Colo. Rev. ***** ********* outlines an Originator's relationship to borrower and none of these duties were upheld. We have many text messages/emails from your loan officer that tell the truth here. Your statements are blatant lies! We will post the emails, text messages and everything else so the state of Colorado can see the truth. Your loan officer never once recommended us to terminate or cancel the loan. On the email where the loan officer stated he, "is not 100% certain he can get passed the tax transcript condition" he advised us not to panic as he is working on a "solution." Truth of the matter, us mortgages was always, "working on solutions." Never once, was it recommended to go with a different loan package nor was it recommenced to terminate the current loan application. The records will be revealed! Also, our loan processor quit/was terminated in the middle of our loan which left the loan officer to fulfill those duties as well. Come to find out, every individual working on our loan has quit or was terminated. The sales manager, the loan processor and the loan officer that were a part of our loan all quit or were terminated! Coincidence??? I don't believe so! Also, I recommended to turn this claim over to the E&O insurance carrier and us mortgages refused to give their policy number or carrier name. The attorney for us mortgages told me that the owner of us mortgages didn't want to pay the deductible and that's the reason why they never turned the claim in. Facts and truth will always ***** lies and deception! The sales manager called me and personally apologized for the complete mishandling of our loan file. The manager stated, "i don't know what happened here, but this is not the way these loans are typically handled. I apologize for these issues."Text from loan officer to borrower on 7/22/2021 at 1:53pm:"you are getting my best, but i don't write the checks at the end of the day. Other people do make mistakes. Sometimes I wish they took the heat for them. It's no fun for anyone." Text from loan officer to borrower on 7/22/2021 at 5:28pm:"ironically, it's the underwriter who is supposed to be a second level of defense that has made the mistakes. That makes it harder as it's not something I can control."No accountability here from anyone at us mortgages. Just pointing fingers and placing blame on the borrower and underwriters. Do yourself a huge favor and shop for a loan elsewhere. We did and finally closed on the loan as the next loan officer was fully competent and laid out what needed to be done from the beginning.

I can't say enough about the exceptional five-star service I've received from US Mortgages. I've closed two loans with US Mortgages, and both times, the loan servicing was fast and efficient. David McKune is extremely knowledgeable, personable, and accommodating. He responds quickly to questions and requests, and is always willing to help facilitate the process. I'd never consider going with another mortgage advisor.

I queried 4 lenders before deciding on US Mortgages for my refinance. I couldn't be happier with the Excellent Customer Service I received from Dave McKune and Debbie Johnson! Not only were they responsive to competitive estimates, but they far exceeded any of the others in customer service and response time. The process from initial contact to funding of my new loan was completed in 4 1/2 weeks!

David McKune and Debbie Johnson did a wonderful job with my loan. David may have played in instrumental part in my actually getting the bid on my house accepted in the first place. Both David and Debbie were very responsive to all my concerns and questions. I had one month to close from the day my bid was accepted and they got everything done ahead of schedule! Even my buyer broker was impressed with how great David and Debbie were through the whole process. They made a stressful process go as smoothly as possible and that meant a lot.

We had the best experience with US Mortgages. We have refinanced a few times before with other companies and things never went as smoothly and fell into place as they did with US mortgages. We would highly recommended using them. We worked with George Hager and he was AWESOME!!! We highly recommend George!!! He was very efficient and knowledgeable and made sure we were well taken care of until the funding of the loan was complete. He did everything he could to help us and always got back with us when he said he would and told us what to expect and when. We can't say enough how wonderful George and this company is.

US Mortgages receives a full five stars from our family! David McKune and Debbie Johnson are rock stars in the Mortgage world. They both provided exemplary customer service through the original purchase of our home, an FHA streamline, and refinance. We have received comments from Realtors and Title companies we have work with that they've never worked with such efficiency. Even other professionals in their field recognize their exceptional work! It is great to know that David is a phone call or email away anytime we have a need for a reputable mortgage agent. He and Debbie work seamlessly to provide a great experience for home buyers. Thank you David and Debbie!